Question 1

Are your cleaners background-checked and insured?

Accepted Answer

Yes — every TrueCove professional is background-checked, bonded, and fully insured before entering any home. We treat your property with the same care we'd expect in our own, and in the unlikely event something is damaged, you're fully covered. You're welcoming vetted professionals, not strangers.

Question 2

How much does a cleaning cost?

Accepted Answer

Pricing depends on your home's size, the type of clean, and how often we visit — but you'll never have to guess. Our instant quote calculator gives you an exact price online in about 60 seconds, with no phone call required. Recurring plans include built-in discounts, and new clients save 5% on their first clean.

Question 3

Do I need to be home during the cleaning?

Accepted Answer

Not at all. Most of our clients are out golfing, traveling, or simply enjoying their day. Provide entry instructions once — a garage code, lockbox, or smart lock — and we handle the rest, locking up securely when we leave. You'll receive updates so you always know when we arrive and finish.

Question 4

Do you bring your own supplies and equipment?

Accepted Answer

Yes. We arrive with premium, professional-grade products and equipment at no extra charge. Prefer eco-friendly or hypoallergenic products, or want us to use specific supplies in certain rooms? Just tell us — we tailor every visit to your home and preferences.

Question 5

What if I'm not happy with the cleaning?

Accepted Answer

Tell us within 24 hours and we'll come back to re-clean any area that missed the mark — free. Our work isn't done until you're delighted. That guarantee is backed by our documented 60-point checklist and before/after photo verification on every visit.

Question 6

Will I get the same cleaner every visit?

Accepted Answer

That's the goal. For recurring clients, we assign a dedicated professional who learns your home, your preferences, and your standards. If your regular cleaner is ever unavailable, a fully briefed team member steps in with your home's notes in hand — the quality never changes.

Question 7

Is it safe for my pets?

Accepted Answer

Absolutely — we love pets and work around them every day. Let us know about your furry family members when booking, and we'll note any instructions (gates, rooms to avoid, skittish personalities). We use pet-conscious products and always secure doors and gates behind us.

Question 8

How do I book, reschedule, or cancel?

Accepted Answer

Book online in minutes with the instant quote calculator — no phone tag. Life happens, so rescheduling or canceling is easy: just give us 24 hours' notice and there's never a fee. No contracts, no lock-in — recurring plans can pause or stop anytime.

Question 9

Will someone call me to pressure me into booking?

Accepted Answer

Never. TrueCove is built for homeowners who want a simple, stress-free experience. You enter your home details, see your fixed price instantly, and book online at your own pace. We only call if you specifically request it — and even then, it's to help, not to sell.

Question 10

What's included in a standard clean vs. a deep clean?

Accepted Answer

A standard clean covers kitchens, bathrooms, floors, dusting, and surfaces throughout the home. A deep clean goes further: baseboards, inside appliances on request, vents, cabinet fronts, detailed grout work, and the buildup that regular cleanings miss. We recommend starting with a deep clean, then maintaining with recurring visits.

Question 11

Do you require contracts or tips?

Accepted Answer

No contracts — ever. We earn your loyalty with results, not paperwork. Tips are never expected; if you'd like to recognize exceptional work, they're appreciated but entirely optional. What we do ask for is your honest feedback, which we act on immediately.

Question 12

What are your cleaning hours?

Accepted Answer

Our standard cleaning hours are 8am to 6pm MST, Monday through Sunday. Need an earlier start, later finish, or a specific window? Just ask — we're happy to accommodate custom scheduling when arranged in advance.

A Home Worth Showing Off.

Know your price before anyone knocks.

Price your home in 20 seconds.

Are you inside the TrueCove route?

Four services. One uncompromising standard.

Signature Deep Clean

Move-Out Cleaning

Recurring Care

Post-Construction

See the TrueCove Difference

Primary Bedroom Reset

Ready for your own transformation?

Intelligent from the first click to the final walkthrough.

Instant estimate

Smart scheduling

Verified clean

No sales calls. No haggling. Just a clean home.

Discreet, insured, and trusted in the valley's finest neighborhoods.

Background-checked teams

Familiar with Entrada, Ledges, Kayenta, and similar communities

The TrueCove guarantee

Everything you're wondering

Claim your 5% first-clean discount